Exams policy

Results

Candidates will receive individual results on results days,

• in person at the centre
• by post to their home address
• over the telephone by subject tutor where possible

The results slip will not be in the form of a centre produced document. 

Enquiries about results (EAR)

• EARs may be requested by centre staff or the candidate following the release of results. A request for a re-mark or clerical check requires the written consent of the candidate. A request for a re-moderation of internally assessed work may be submitted without the consent of the group of candidates
• the cost of EARs will be paid by the centre unless requested by the candidate without endorsement from the tutor
• all decisions on whether to make an application for an EAR will be made by the quality lead
• if a candidate’s request for an EAR is not supported, the candidate may appeal. The centre will respond by following the process in its internal appeals procedure (IAP) document
• all processing of EARs will be the responsibility of the exams officer following the JCQ guidance

Access to scripts (ATS)

• after the release of results, candidates may ask subject staff to request the return of written exam papers within five days of the receipt of results
• centre staff may also request scripts for investigation or for teaching purposes. For the latter, the consent of candidates must be obtained
• an EAR cannot be applied for once an original script has been returned
• the cost of EARs will be paid by the centre unless requested by the candidate without endorsement from the tutor
• processing of requests for ATS will be the responsibility of the exams officer

Certificates

Candidates will receive their certificates

• in person at the centre
• posted (recorded delivery)
• collected and signed for

Certificates can be collected on behalf of a candidate by third parties, provided they:

• have written authority from the candidate to do so
• bring suitable identification with them that confirms who they are

The centre retains certificates for one year if they are:

• not collected
• returned to sender

A new certificate will not be issued by an awarding organisation.   A transcript of results may be issued if a candidate agrees to pay the costs incurred.